To initiate a return, please contact us at info@playingarts.com with:

— Your order number
— The item(s) you wish to return
— Reason for return
— Photos if the item is damaged or defective

We will respond within 2-3 business days with return instructions and a return shipping address.

Return shipping costs are the responsibility of the customer, except in cases where:

— The item arrived damaged or defective
— You received the wrong item

We recommend using a trackable shipping service to ensure your return arrives safely. Playing Arts is not responsible for returns lost in transit.

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 5-7 business days to your original payment method. Please note that your bank or credit card company may take additional time to post the refund to your account.

If your order arrives damaged or defective, please contact us within 7 days of delivery with photos of the damage. We will arrange a replacement or full refund at no additional cost to you.

Please keep all original packaging until the issue is resolved.

We do not offer direct exchanges. If you would like a different item, please return your original purchase for a refund and place a new order.

The following items cannot be returned:

— Opened playing card decks (unless defective)
— Digital products or downloads
— Gift cards
— Items marked as final sale

International customers are responsible for return shipping costs and any customs fees. Please mark the package as 'Returned Goods' to avoid additional duties.

If you have any questions about our return policy, please contact us at info@playingarts.com. We're here to help!